Raritan MCIP116 Betriebsanweisung PDF herunterladen (Seite 72)

64 MASTERCONSOLE IP USER GUIDE

PROBLEM SOLUTION

Repeated "MOUSE

INSTALLATION

FAILURE" at power-up

of PC.

a. The mouse cable from the PC to MCIP is loose. Secure the

connection and power up again.

b. If the problem only occurs to new PCs which are being added to

the system, the firmware in the KVM (MCIP internal mouse

emulator) may need to be upgraded to a later version to be compatible

with newer PCs.

After a period of trouble-

free operation, the

mouse attached to

MasterConsole IP locks

(unable to control mouse

functions) when a

particular PC is selected,

but works normally

when other PCs are

selected.

a. Try to identify if the problem is originating from the PC by

reconnecting the PC to a different channel with a different cable.

Then power up the PC. If the problem is not with the cable or with the

specific channel, then connect the mouse directly to the PC. If the

problem persists, then the PC's mouse port is out of order.

b. If the problem occurs after MCIP has been installed for a period of

time, and occurs to PCs that have previously worked with MCIP, then

some components are out of order.

Unit does not operate in

On-Screen User

Interface.

Replace keyboard. On-Screen User Interface works only with PS/2 or

extended AT style keyboards.

Unable to select channel.

Scan function is active; press the Scan button once to toggle Scan

OFF so the light next to the button is off.

Password lost (how to

reset)

Local passwords –

When this occurs, contact Raritan Technical Support and send the

device to Raritan for resolving the issue.

Remote passwords –

Reset the unit via serial interface. (See Initial Configuration via Serial

Interface section for details).

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